This tends to be less egregious than the fees imposed by the competition. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. Your email address will not be published. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. Bundle up and save on concerts, live shows,. 2. If anything, we should be glad that guy in the audience managed to yell a little bit. In addition to the huge payout, the company was compelled to add disclosures on its website acknowledging that fees are a source of profit. Press J to jump to the feed. Tickets can be delivered to your home by mail. Obviously, were used to paying fees anytime we buy tickets online. A concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. Help us improve this article with your feedback. The question for consumers becomes how to know whether they're making an error before buying. and our When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Unfortunately Not Very Much (Updated for 2023), How Much Does Spotify Pay Per Stream? Sat, 17 Jun 2023, 17:00. Stocksy. AMC has its own ticketing app, and a Facebook integration, but it still has to pay to process those transactions. It's likely that even legitimate Taylor Swift tickets bought on the secondary market will see prices fall dramatically from the current levels after the initial rush of demand filters out, experts said. Nothing was even on the table. Seating Area: 104. The hidden-fee buyers were much more likely to click on tickets on the initial website landing pagetheir click rate was about 19% higher than those who saw the full price. While secondary sellers use them to stay in business, primary sellers generally charge service or convenience fees because, if they want to secure contracts with venues, they have to. 2020 Official Top 5 Review. If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake. Ability to get tickets without visiting box offices in person. Ticketmaster Blog. Ticketmaster vs Stubhub: Customer Service. Seller sent me wrong tickets through Ticketmaster, sale of ticketmaster digital wallet tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. On the homepage of its website, you can search for the event you are looking for. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Tickets are 100% guaranteed by FanProtect. Why are there all these different fees, Patti-Anne? he read off of one question card (directed at Ticketmasters Patti-Anne Tarlton, an executive vice president present on the panel). Tadelis noted that In June of 2019, the Canadian Competition Bureau fined Ticketmaster $4 millionplus another $500,000 for the governments investigation costsfor the ticket sellers practice of using back-end fees that mislead consumers, according to Canadian consumer protection law. You can also see all the fees broken down at the checkout. All Rights Reserved. A-List Members gain access to the best seats and the lowest prices. For Ticketmaster, the biggest selling point is a flexible return policy. While these particular numbers may be new to you if you do not live in the Midwest and attend canonical classic rock concerts, the gist is likely familiar. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Social media is another potential landmine for fans, Gray said. Financial Times ranks Haas FTMBA #4 in U.S. New approach puts brain scans on the witness stand in trademark disputes, How Woodrow Wilsons racist policies eroded the Black civil service, Haas MBA student featured on new season of hit Netflix dating show Love is Blind, Do multinational corporations exploit foreign workers? StubHub: $245 - $542. Tickets for sporting events, concerts, and theater productions. Overview of Ticketmaster and Stubhub Shared Features Primary ticket dealers and resellers for events. [deleted] 4 yr. ago Seller sent me wrong tickets through Ticketmaster, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Tickets for concerts and sporting events. Which among the two has an easier user interface and is easy to handle? Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. They'd inadvertently bought fake tickets. Even for the buyer, searching and doing other movements on their website comes without any charges. As one member said after canceling their seats this sucks!. How can I transfer them? See Full Review of - Ticketmaster | Stubhub. Save my name, email, and website in this browser for the next time I comment. Specify the number of tickets you want to pay for. Amazonand the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. The exact amount of this fee varies by the event, but it can often be a significant charge when compared to the base price. Twice a week, well send you the best Goods stories exploring what we buy, why we buy it, and why it matters. Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. Indeed, they found that buyers with at least ten previous site visits spent less than the newbies in the hidden-fee group. Register yourself with a StubHub account. Which among the two has more payment options and offers tickets at rather cheaper prices? why does ticketmaster pay you after the event why does ticketmaster pay you after the event Posted at 01:41h in to avoid accidents, a defensive driver should by The ticket, which supposedly cost $250, would actually be $300.75 after fees in other words, 20 percent of the tickets face value was tacked on in the form of itemized fees with confusing names. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. We do the research and testing so that you don't have to! No one else can do that. What is the difference between StubHub and Ticketmaster? Ostheimer said no, sorry, he would be using the preselected question cards. discussing Ticketmasters Verified Fan program. These days, the majority of ticket sales happen online. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. To be able to transfer the ticket, Ticketmaster requires the buyer to have a Ticketmaster account. [2022]. In most cases, tickets aren't issued until 24 hours before the event. Did you find it helpful? Compare the prices of the tickets and put a lower sum to get your ticket sold easily. StubHub is an eBay company that began selling and reselling event tickets in 2000. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. seven seven = .hide-if-no-js { Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM on Saturdays, and 9 AM to 6 PM on Sundays. Please list the steps on how to do this. We are changing the way you register and sign-in to the StubHub Community. Full refunds from participating venues within 72 hours of ticket purchase. Every sale is final from the moment of purchase. If this does not help you, the customer support team of the company is always ready to help you out anytime and anywhere, after you give them a call. If all tickets are purchased during the ARMY MEMBER Presale, there will not be a General Verified Fan Presale or General Onsale. Why are tickets available on Stubhub but not Ticketmaster? The standard ticket fees through Ticketmaster may include: These can quickly drive up the base price of a ticket. However, each of the services comes with its own distinct advantages. Ticketmaster vs Stubhub: When it comes to online booking of tickets for your favorite band or event, Ticketmaster and StubHub might be two of the leading ticket resellers jumping into your mind. "If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake," said Chris Cobb, owner of historic rock club Exit/In in Nashville, Tennessee. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. My tickets wont transfer and I have the right email (checked for spelling etc) I just get a there was. So, it is considered the best competition in front of Ticketmaster. Having all of this information makes it easier for you to find tickets that match your budget and interest. Support our mission, and make a gift today. Minutes later, he started to read another Please explain how a 15-dollar convenience fee is fair and trailed off. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. Because of Ticketmaster's more flexible returns policy, this is the service you'll want to use if you think you might change your mind about an event later. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than Ticketmaster. (Meanwhile his employees make an average of around $24,000 a year). Elon Musk thinks were close to solving AI. You're rolling the dice with resale tickets on other sites; only fan-to-fan resale tickets on Ticketmaster come with complete peace of mind. This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. You can try reaching out to Ticketmaster and see why the tickets are greyed out. Brooks was born in Tulsa, Oklahoma, in 1962. Only some of my tickets have sold. This is not a heartwarming success story. How do I fix this ? Its a party over here. Unable to transfer Tickets Ive sold. Got a confidential news tip? This suggests, Tadelis said, that the boost to sellers from drip pricing may be even bigger for infrequent consumer purchases, such as cars or homes. [The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. Unlike delivery fees, Ticketmaster doesn't profit from the facility charges; all of these go directly to the vendor. All rights reserved. As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. The prices and their ranges will depend on every event you have chosen. Create an account to follow your favorite communities and start taking part in conversations. Compared to Ticketmaster, which rarely offers promotions and deals on tickets, StubHub here helps you buy tickets at cheaper prices if you are eligible for the deals and offers. ET. If available, select the ticket (s) you want to sell and click Continue. However, their purchases dropped off much more steeply when the fees were sprung on them at checkout: They were about 45% less likely to make a purchase than those who saw the full price up front. The next question was about unfair fees, and how the food available for purchase near the auditorium was marked up to three times its market value, and Ostheimer did not finish reading it. Vivid: $271 - $515. Here's my takeaway: If you want tickets to a big, highly promoted arena show, whether it's Bruce or Beyonc, set a budget and register for the sale. To put it in short, Ticketmaster has a website that is easy to use. University of California, Berkeley, Read the latest campus information on coronavirus (COVID-19) here , Berkeley M.E.T. Not every ticket includes a facility charge. There are a few main reasons why someone may choose to buy from StubHub instead of through an official source like Ticketmaster: You can buy tickets on StubHub before the general public without needing to look for a presale code. Search by team, venue, artist, or event. Customer service all the way to your seat, 2000-2022 StubHub. This upfront-fee pricing strategy included all required fees, which generally amounted to 15% of the ticket price plus shipping and handling. Facility charges are determined by the venues. In most cases, tickets arent issued until 24 hours before the event. Tickets for A Night of Professional Championship Boxing - Fight Night 17 @ York Hall | Sat, 17 Jun 2023, 17:00 | Browse ticket types & offers | View seating map . [2022], Ticketmaster vs Stubhub: Which Is Right For You? They also saw that sellers were more likely to set ticket prices at round numberswhich have been shown to be more appealing to consumerswhen they knew that buyers wouldnt see the taxes and fees until the last stage of purchase. To conclude, Ticketmaster is a good choice but StubHub is an even better option in the above-mentioned cases. [2022], TickPick vs StubHub: Which Is Better For You? With StubHub, "The StubHub Promise" guarantees a refund if you were sold a fraudulent ticket. Will you support Voxs explanatory journalism? Many will have different ticket options and prices for the same event, so it helps to compare both before you make your purchase. The buying process of tickets on StubHub is similar to that of other ticket-selling websites. He turned to music instead, with his college roommate . The chaos led to calls from U.S. senators and the Tennessee attorney general for probes into the ticket seller's market power and sales practices. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or It allows you to sell the tickets and transfer them to a new owner. All Rights Reserved. And in case you have purchased the ticket from the same company, you can directly open it for listing from your account. After an FTC workshop about the astronomical fees added on to most concert tickets, it is fairly clear that nothing is being done. Selling ticket FAQs. Sometimes, that might happen if a reseller sells multiples of the same ticket; only the initially scanned ticket will work at the door. There is no way to get in touch with Ticketmaster directly. Close to 7,000 people wrote to the Federal Trade Commission (FTC) during an open-comment period about online ticket sales at the end of last year. Last year, discussing Ticketmasters Verified Fan program which was criticized for asking fans to buy merch in order to qualify to buy concert tickets David Marcus, an executive vice president and the head of music at Ticketmaster told me, Live entertainment, music, is emotional, and its supposed to be. You can enter the barcode of the ticket for them to get a hold of the important details. Danielle is the author of this solution article. You would transfer the tickets from your Ticketmaster account to the buyers email address. Because the site differs from traditional retailers in that its a two-sided marketplace, with sellers who are individual users, the researchers wanted to know how the sellers responded to the price structure change. With the standard-priced tickets sold by the venues or other event promoters themselves, the venue is the one who sets the price. * Confirm your ticket transfer. Since the pandemic, he's seen a "gargantuan amount, an absurd, crazy amount" of fraud through Facebook and other platforms. He noted that some governments have considered regulating this behavior to increase transparencyCanada, for example, has banned the use of drip pricing for ticket sales. Selling the ticket on StubHub is a quick and easy process. The prices can also vary for different locations, for different states, different days, and different timings. Exit/In had a string of sold-out shows recently and had to turn away groups each night, Cobb said. What happens in the case where they claim the venue has restricted transfer and mobile is the only allowed option in. 7 best ticket site alternatives to Ticketmaster. }, + nine = sixteen .hide-if-no-js { Anyone know how I can contact customer support for Ticketmaster? I think weve already covered that.. Data is a real-time snapshot *Data is delayed at least 15 minutes. (I tested this out by pretending to buy a ticket to the Nationals Wednesday concert in Brooklyn, New York, which was advertised at $66.50, but came out to $83.88 after a $14.88 service fee and a $2.50 fulfillment fee.). Don't show them on your phone. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! Deals for hot tickets, you're virtually not going to find one. 2023 CNBC LLC. Sign up for The Goods newsletter. Once you get a buyer, you can ship the ticket on cue and receive the payment within a short while. The cheapest prices and best locations vary depending on the event, so it always helps to check both. Follow Fans Also Viewed Boston Celtics See all 23 Events Orlando Magic See all 23 Events Milwaukee Bucks See all 24 Events Note: you can edit the price you have entered or you can always delete your listing. I'm in the same boat. A big concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. 24/7 live chat support. However, instead of being determined by the ticket price, they're charged for every order. Both venues have comprehensive customer service options, but Stubhub comes out slightly ahead due to the FanProtect ticket clauses. Buying tickets on the "secondary market" poses an elevated risk of fraud and/or exorbitant prices for consumers, entertainment-industry experts warned. In case you were thinking if the website allows negotiation, they do not. By choosing I Accept, you consent to our use of cookies and other tracking technologies. In other cases, a reseller may be selling you tickets they haven't even secured yet. Stubhub's face prices for tickets may look more expensive than Ticketmaster's, but that's because most of the fees are automatically added to the value. Third-party ticket sites are your best bet if you didn't get in. Taylor Swift fans are not having a "Love Story" with Ticketmaster and may fall victim to scams if they're not careful when looking for affordable concert tickets. See all 12 articles. StubHubs website is very convenient to use. The study, co-authored by Tadelis and forthcoming in Marketing Science, set out to better understand how drip pricing affects both the quantity and types of ticket purchases through a large-scale, real-world randomized experiment. Millions turn to Vox to educate themselves, their family, and their friends about whats happening in the world around them, and to learn about things that spark their curiosity. But its worth nothing that this case was won because the fees werent disclosed. }, three one = .hide-if-no-js { There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and the client, Live Nation, which happens to be Ticketmasters parent company; and a service fee, which was the largest, at $23. presale offer for Capital One cardholders, Why egg prices are surging but chicken prices are falling, U.S. senators and the Tennessee attorney general, often buy up tickets from primary sellers in bulk, Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for Taylor Swift's upcoming "The Eras Tour.". That lawsuit, originally filed in 2003 by angry Wilco and Bruce Springsteen fans, paid out anybody who had bought tickets on the Ticketmaster website between October 21, 1999 and February 27, 2013. Hidden-fee users were then more likely to go back and search other ticket listings. In the initial complaint one of several that the Beverly Hills-headquartered promoter is facing from fans who were unable to purchase tickets to Taylor Swifts forthcoming tour the Washington-based plaintiff accused Live Nation/Ticketmaster of misrepresentation, fraud, multiple antitrust infractions, and more. As an Amazon Associate we earn from qualifying purchases. Heres the Latest Data (Updated for 2023), How Much Artists Make Per Stream on Spotify, Apple Music, Amazon, YouTube, Pandora, More (Updated for 2022), Suga Sells Out Entire US-Based Tour During Ticketmasters First ARMY Member Presale, Glastonbury 2023 Lineup Revealed Elton John, Guns N Roses, Arctic Monkeys & Lizzo Headlining, Ticketmaster Touts SmartQueue Tech for Upcoming Eurovision Song Contest Partnership, Evan Rachel Wood Denies Pressuring Other Marilyn Manson Accuser Into Making False Abuse Claims. Sat, 17 Jun 2023 | And the events whose tickets can be ordered will be marked on the calendar of the website. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and. Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets, Sterioff wrote in her original action. As a general rule, though, Stubhub is a better choice when purchasing fan-to-fan resold tickets. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. All this makes it easier to search on this website. The findings raise questions for whether consumers have a right to full price disclosure up front. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can now buy a fraction of a house. A Division of NBCUniversal. I have two tickets for a concert next month, but I won't be able to attend, since I have to work on that day.I tried to sell the tickets on ticketmaster, but they're non eligible for resale on the app/website.Can I still sell them here? Office Hours. Even so, the veteran shoppers still spent 15% more with hidden-fee pricing relative to the StubHub veterans who saw the full price up front. Glitzier events like Broadway shows and arena sports have pretty high fees, but theres an odd premium placed on pop stars. How do I sell my tickets on the Ticket Exchange? I would ask Ticketmaster directly, as my tickets eventually were transferable, so it seems like your event isnt or maybe theres a different hold on it that they can lift. We may earn small commission from the products mentioned in this post. If they will be activated for transfer then list them on Stubhub with the latest possible delivery date. "A lot of these companies that live month to month or on three-month. The panel was a mix of industry representatives Ticketmaster, its smaller competitor Eventbrite, as well as secondary market retailers SeatGeek and StubHub and consumer protection advocates from the Better Business Bureau and Consumer Reports. Reader support helps us keep our explainers free for all. 1. These are often attempts to steal your personal information or credit card number, Gray said. I'm confused. Complete refunds for cancelled events. No tickets available. You do not want to waste your money and the tickets will mostly not be refunded. Ive sold a couple pairs of tickets on Stubhub and want to transfer them to the buyer. Cookie Notice Select the tickets you want to transfer. Overall, the StubHub users who werent shown fees until checkout spent about 21% more on tickets and were 14% more likely to complete a purchase compared with those who saw all-inclusive prices from the start. The fees are a gouge. Not looking for Taylor Swift? [2022], Ticketmaster vs Ticketek: Which Is Best For You? Choosing these higher-priced seats accounted for about a quarter of the 21% spending increase by the hidden-fee group. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. StubHub pretty much assumes that they're the only resource available if you want to sell your tickets online, and they take advantage of that. Tickets for Swift's show at MetLife Stadium in East Rutherford, New Jersey on May 26 are listed for as much as $21,600 each on ticket resale site StubHub. REMINDER: The Tour Organizers will be making 100% of tickets available for purchase during the ARMY MEMBER Presale. Stocksy. Professor of Economics, Business and Public Policy, Economic Analysis and Policy, Haas School of Business Members also receive discounts on parking, food and merchandise at both Truist Park and The Battery Atlanta, priority to Postseason seating and much more! "It just becomes a part of the overall economics of going to an event," Goldberg says. For the experiment, StubHub randomly assigned half of all U.S. users, who count in the millions, to an experimental back-endor hiddenfee structure where buyers saw only the ticket list price as they shopped, and extra fees were only displayed on the checkout page. The whole thing took an hour, and at the end, there was no consensus on how to make ticket fees more fair. Secondary sellers often buy up tickets from primary sellers in bulk with the help of "bots," and then resell them at a higher price, a practice known as ticket "touting.". Yes If the transfer function is never turned on, you can ask Ticketmaster if they can deliver the tickets to you in another format (e.g., PDFs, hard tickets in the mail). To explore this idea, the researchers examined how users clicked around StubHub. And it may not be clear how to differentiate the two groups. That means you have a much better idea of what you're paying to start with. Special Offers From discounts to flex tickets to fireworks, check out our current ticket offers. In total, Live Nation and Ticketmaster say that Sterioff assented to these terms more than a dozen times. Earlier this week, StubHub took aim at the aforesaid ticketing-reform proposal from Live Nation, which unveiled its Q4 2022 earnings about a week ago and continues to battle a lawsuit over Drakeo the Rulers backstage murder.