Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. I learned so much doing it. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. This is a fun challenge - if you are, like me, a total Service Cloud novice. here is the complete guide for designers that will increase your knowledge. Look at the page layout and enable knowledge. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Rated Accounts by State The record count for state and account rating are automatically added. Take a break, grab a snack, and watch this video. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Thanks!!! Does this help? It is reason i m getting this error. I'm sure you've done this but is omin-channel enabled? (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". 3 new items on utility bar. That proved to be incorrect. I have created also both categories. Click the cog in the upper right hand corner. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Are you sure it is about that? I'm stuck on Challenge 6, creating the macro. We recommend using a new Developer Edition (DE) to check this challenge. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. For those of you who know me, you probably know that Im lucky enough to have a job that. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. If you need more help, leave a comment! Think of this like a Sales Process. where you have opportunity stages associated with the process. Its upsurd. Still stuck? Review the steps to create the 'Cloud Technical Team Support Process'. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? Does this match the requirements? Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Ensure the Macro sends an email to the customer. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. This comment has been removed by the author. I made two dollars today! Make sure that the correct date range is selected. Hi All,Im struggling to complete challege 6. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Does somebody have a thought? I like your blog.Devops Online Training in HyderabadLearn Devops Online. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Look at the page layout again- there is another item you will need to add. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Thanks. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Sometimes it seems that the most frustrating problems have the simplest solutions. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Right now he' taking a nap.so I'm off to edit some reports! It has to be so simple. +12,700 Points +300 points. Ask Question Asked 2 years, 8 months ago. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). I have the same problem and my Entitlement Process is already active :(. What can I attach to help diagnose what I am still missing? Ive always thought this was pretty cool. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? I'd try again since Trailhead had issues yesterday. Select edit page4. Grab a pen and paper. This is my journey- a normal kid by day- a Trailhead explorer by night. Will you be able to guide me? Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Use Lightning Knowledge to create a knowledge base for better customer service. He laughs when I poke his nose and tries to take toys out of my hand. Wait 24 hours then re-create the process. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Challenge 1 Configure Outbound Application and Integration Security. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Ensure you create the Cloudy Weather Resolution automated action. My problem was that I had 2 users with the same name: Ada Balewa. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. "Please help to resolve this. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. E.g. Glad you figured it out! Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Modified 2 years, 1 month ago. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. . I have enabled the knowledge user check box in the user profile. I really learned a lot here. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. This is where you start building out the ability to manage support levels. Intermediate case users can access both lists of cases. I hope that you feel inspired. I dont see any check box under layout properties of Knowledge. Install the unmanaged package from the prework if you haven't already. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. The error message is so cryptic that it's hard to troubleshoot the issue. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. @Trailhead baby I am having same error message. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Hi,Oh I got it! I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. In fact, you need to have better coding style to pass the challenges. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. I'm STILL hacking away at this error message. I was creating 'wrong queue' queue . I have named and renamed it (Over and over and over). Once this was done, I passed the 3rd challenge section. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. Change the labels for Case and Product To Maintenance Request and Equipment respectively. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Ensure Entitlements are visible on Cases in Lightning.' Trying new things- my baby brother practiced crawling through a tunnel. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Any hlp? Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Test it first by using real email addresses before you hit that button! Billing Topics (Billing_Topics) with Payments and Reimbursements. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. * Able to be used on a profile level? Right now he' taking a nap.so I'm off to edit some reports! I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Ensure you group report results correctly. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. on 6th challenge. If the action is missing from the page layout, it will not show up as an option in the feed. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. The challenge says "add the option for agents to compose emails within the console while looking at a case". Thanks for your time! This error stumped me for a while as well. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. please help. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. I also got this error. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Sign in I am getting mad over this error now. I'm working on the Service Cloud super badge and the error below is driving me nuts! I am the Trailhead Baby! Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Making dinner for Mom! not sure how to troubleshoot this tho..@_@, hmmm! The solution? Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. I did add the things mentioned automated action in macro. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. MVNO Providers3. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Also when i click on Overflow Assignee no records found window pop up. Already on GitHub? Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Did i use the wrong template? I kept that particular module open one on screen while I walked through this step. this blog is beneficial and great information to share with us. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Thank you SO MUCH. :) I'd reconsider that time trigger. If you are short on time, start around the 20 minute mark. Excellent statistics for your blog, thanks for taking the time to proportion with us. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Empty the recycling bin. (Hint- The name of the component is not "entitlements"). Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. I am unable to rename the "Service" console , I receive this message when selecting Edit. Review the steps to rename the console to 'Cloud Support Service Console'. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. Also, I've included Entitlements in the console. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Tonight's challenge involves the creation of two processes. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Thank you very much for such an interesting post. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Telecom Billing System2. Very helpful, thanks for the information! I have finally managed to get through this stage. Goodness! Prework and Notes. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Does anybody have a moment to help? stuck in challenge 6 please help. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. You cannot customize its label or logo". I've been in this challenge for hours now. I didn't change anything and retried the "Check Challenge" just now and it worked. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Make sure that the correct date range is selected. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Ensure you create the Cloudy Weather Resolution automated action. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Sorry . I've no clue what more I need to do to complete this challenge. Don't be worried if you are updating several page layouts plus the console app. For example, Basic vs Premier support. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! I used a new trailhead playground created exclusively for the service cloud badge. I am not sure what I'm doing wrong? Hope this solves it for you too. I have used knowledge 1000 times and have never had anything like this. I can't figure out what this error means. My brother has started to play with me! I also ran into this after copy pasting the API Name out of the error message. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. I've been stuck on this error message for two days! Service Cloud Specialist Superbadge. Service Cloud Specialist Superbadge Challenge 2 Question. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. I'm whole again. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. ", There are two options for email to case. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). I just finished the superbadge. (The badge is all click, no code.) Reports Accounts by Market To create the "Market" row grouping, use a bucket field. You should be prepared for a heavily scenario . hey,yes it was, i figured out after you replied. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. Ensure you set up the routing for Advanced Cases properly. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Hi there,I am struglling with sataus update within a macro. I was convinced I was missing something and racked my brains over it. "This is a standard app. If you need more help, leave a comment! "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Appreciate any help. I was able to work out a solution, I will outline it below. Processes. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. advanced apex specialist superbadge solution. @MM - thanks for your time. Hi All,I am currently stuck at challenge 4. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Does it work? Do your routing configurations tie to the correct queues? The macro itself is working fine. Challenge 1: Automate record creation. Take a break, grab a snack, and watch this video. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Review the steps to create the 'Cloud Technical Team Support Process'.". i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. "Can you please help me, what am I missing? Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge..

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