Desired outcome: Why did I ever bother relying on this useless app? Its been much better. Because they took it upon themselves to double charge me it overdrafted my account. Place an order through the Instacart platform for which the 100% satisfaction guarantee text appears on the checkout screen; and, Report one of the order issues identified below within one week of delivery. They hope that the customer wont notice, and theyll be able to keep the extras or return them for cash or gift cards. Strangely, the order was complete with no issue so I thought. I stopped doing shopping for Instacart and Shipt. Shopper texts me authorization for substitution, I agree on 2 items, all goes well, then he drops on my doorstep and leaves, no knock, no text, and . the redelivery was received on Jan 14 but was not complete because several items were refunded. You must complete the order before you can accept another one. It's not for the heck of it.. Its to make ends meet and pay our bills, just like any job. Common: 2-in x 6-in x 8-ft; Actual . Contactless delivery and your first delivery or pickup order is free! cracks me up. In my last order I included 6 bottles of Hal's seltzer (1/2 liter size) & an 8-pack of Poland springs black cherry carbonated water (1/2 liter bottles). Alcohol may never be delivered to a retail business or college campus. Why would you go to the store, with rancid food, for "credit"? sometimes you can still have contact with them because if the driver. It earns 5% back on Instacart purchases and a welcome offer of a $100 Instacart credit automatically upon approval, plus a free year of Instacart+ membership. Understandings of nutrition and health are in flux. I received a 1 star review from the customer, which I found out later is related to the founder. Your information isnt stored on shoppers personal devices. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. What I think happened is that somehow the brand new shoppers got priority on better paying batches or something because boy did it go downhill quickly. Until last week whereby they have refused to refund . If you selected an item issue, choose the affected item(s). Press J to jump to the feed. The 70th percentile of wage-earning households bring in $107,908 annually and we base spending on that number. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. If you notice bot activity, you can report the user to Instacart. Desired outcome: Whether its a missing, damaged, or expired item, the Instacart refund, once approved, will show up 5-10 days later on your payment method of choice. Do you guys get penalized for damaged items? I could not see any of the process in the grocery shopping and thought it was Harris Teeter new app and online service. My experiences with shoppers had been almost entirely positive until about 6 months ago when they hired loads of new shoppers. . Time is running out for you to score the biggest savings on passes to TechCrunch Disrupt 2023 the original and always-evolving conference dedicated to early . Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. Poor quality replacement - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. The expiration date has not passed and the package was sealed, so my shopper wouldn't have had any way of knowing it was bad. As long as you cancel the service within 15 calendar days of it charging you and you havent used the delivery service during that time, you should be able to get a refund for the charge. Best for straight and wavy hair. One order with Tony's Finer Foods for $105.00 and one order with Sam's Club for $165.00. These Shoppers are adding on itemsand then not delivering the order. - the individual(s) responsible for shopping for the items and/or delivering the items engage in inappropriate conduct during the shopping or delivery process. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 5. The best way to get in touch with Instacart is to contact customer service. Cancel. Begin typing to search, use up and down keys to navigate, enter to select. If my area made it possible for me to get there without a car, I wouldn't have ordered instacart. Welcome to the best place to share your experiences, ask questions & chat with other Instacart Shoppers. Instacart Express is a bonus service you can pay for from Instacart to help make your experience a bit easier. . However, you need to report any issues within 14 days of receiving your order. I report but I still know they will get away with it. Later that day, I went into Walgreens. Instacart, free membership with hidden fees. Also your an awesome human for caring about the shopper! I entered her EBT information and selected the option to use ebt/snap as the payment method. For one, you can only accept one order at a time. Unless they gave you a four or less star rating, why worry about it? Original review: March 3, 2023. Valid forms of . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Log in to help us get you to the right help quickly. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. When youre logged into the Instacart app, youll first need to find the receipt for your order. Brett Helling is the owner of Ridester.com. If Same-Day Delivery is not available in your area, you may be interested in nationwide CostcoGrocery (excluding AK, HI . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. I used to have a regular group that always shopped my orders and things were excellent. Some customers will even go so far as to send pictures of the damaged goods. It didn't work, so I requested a password reset. It wont be refunded as a credit, but rather the funds will be put back into your bank or on your credit card. Got my order which smells like cigarettes, notice I was missing items. Begin typing to search, use up and down keys to navigate, enter to select. Their only way to get a credit is to make the claim. Crypto February 1 2023 placed an order via instacart with Fortiono's In recent months Instacart service has declined and in about 30% of my orders, I have received a one or more missing, significantly underweight, wrong items, or given replacement items at 2-3 times the cost of the ordered item. They did.. And it's questioning my integrity which is upsetting. Did you receive a delivery youre not completely satisfied with? Instacart Jen recommended taking advantage of the notes function in the Instacart app to avoid order delays and disappointment.. Yeah just declare it damaged and leave 5 star rating, you can also leave a comment explaining to her that it was bad but it was not her fault that way she doesnt feel upset /guilty at the damaged report. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. Exceptional delivery of groceries Instacart can be a fantastic service for grocery delivery, especially when you dont have enough hours in the day. In this sense, you don't really have to keep your receipts. Instacart does refund missing items. and our Check your bank account for the refunds! This review was chosen algorithmically as the most valued customer feedback. United States-issued driver's license with photo. Though it should hopefully be an uncommon occurrence, sometimes food items are missed from your order and get forgotten. I see it as a customer wanting their money back if the product they received was less than edible, the same way, if they could, they would have returned it to the store. So do shoppers get penalized for this? In these cases, we refund the alcohol and return it to the store. If someone has been burned, theyll usually review. Bank account charged with $223.18 She was skeptical about using the service as it connected her debit card and she is on a limited income. It definitely wasnt broke when I delivered it You can plainly see it in my picture. during the shut down there were a lot of people that came on board as shoppers. Whether it's a missing, damaged, or expired item, the Instacart refund, once approved, will show up 5-10 days later on your payment method of choice. Instacart makes it easy to order from your favorite stores. The $7 base pay was supposed to be a floor that would raise depending on the size of the order. They would not honor the listed price on the Instacart web site. Customers must be 18 or older to order over-the-counter medicine and provide an approved photo ID showing their birthdate at delivery. Looking forward to 2016, here are five of the biggest trends you should know about. It doesnt seem there are any repercussions for these shoppers. and certain items may require in-store returns for refunds. If the packaging damage doesnt affect the product, I would let it go. Even though they approve a replacement, they will report the items as a poor replacement, meaning they dont approve of the chosen substitute. I had a customer report her ENTIRE Target order as damaged, including peanut butter and a double camp chair. Some Shoppers are victims of phishing scams. Additionally, you could get a cancellation fee of up to $15 for canceling your order. You can then report the problem through Instacart customer support. Certain order types (e.g. So I had a grocery order, and the shopper did absolutely nothing wrong. Plus, they cancelled my ENTIRE ORDER! Unlike some online platforms, Instacart isnt riddled with scams. Merle Bolonkin. 5. I sent this to a friend who has been an Instacart shopper for quite a while. Not to long ago I got a damaged item for a dang watermelon. Contactless delivery and your first delivery or pickup order is free! For more information, please see our A single two item order pays $7, and a triple 50 item order pays $7. Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. Customer service said sorry we'll send another driver with a replacement. I cancelled the order but why bother rescheduling so that I can get another run-around? To report a problem with your order on the app. You can check availability in your area with the Instacart app or website. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. In one scam, some Instacart customers have noticed that they have a separate charge for extra items on their accounts. However, if you cancel your Instacart order after a shopper has already picked it up and started shopping, youll need to call Instacart or email them to cancel the order already in progress. Im looking to sue the company. An instacart shopper delivered to a neighbor at my friend's apartment on sunday, Jan. 1, 2023 around 4:30pm. Some Shoppers have resorted to using bots, which are third party apps that work alongside the Instacart app. If this does happen to you, you can contact customer service to get a refund and leave an honest review about the Shopper to warn others. You have up to. Instacart reserves the right to modify or cancel the Guarantee at any time. You can speak with an agent within two minutes or schedule a callback at a time thats convenient for you. Seems like she would be the type to do it, all organic in a McMansion neighborhood, was NOT pleased when I had to make replacements. If the shopper doesnt get approval, theyll refund the items. I will never order again from Instacart. If it is too late to cancel, I suggest calling Instacart at the 800 number and ask if you can cancel. 11 votes, 24 comments. None of these fees are disclosed prior to processing payment. She's in the middle of a shift but said: "the short answer is no, they can't come back, and the extra items most likely belong to another customer." The way this all impacts the various people involved in order fulfillment (gig workers and employees) is more complex . Instacart also promises its customers that theyll deliver all of the items ordered. Scammers will call Shoppers, posing as Instacart employees. Submit a complaint and get your issue resolved. I just wanted to know how to return it without a receipt or exchange it since the thing I got instead is the same price. They can wind up with free groceries or extra money, and the customer ends up with nothing. Press question mark to learn the rest of the keyboard shortcuts. Another issue is Walgreens. Too many bad reviews can lead to their account being deactivated. They will re-send any missing/damaged/wrong items without all the service fees. - Shopper refused to bring groceries to my door, billing should be reduced to reflect the items not delivered in the redilivery. In some cases, the shopper can also enter your information manually. If you don't spend a lot with . would send me a form to complete and "department" would look at it in 48 The positive note about the complaints is that room for improvement is available. As requested, I have provided a refund of $44.03 for the items that you reported as damaged. To report a safety incident. I want a refund ASAP of my original order and I want to not hear from this useless company again. Then, Instacart will connect you with a personal shopper in your area to shop and deliver your order. Youd just have to figure out if you want to place the same order at a different time or brave the unknown and venture into the grocery store. 4. Type of Appliance: IQ AirWave Attachment for HyperAIR Blow Dryers . Instacart, which had an estimated valuation in the tens of billions of dollars, experienced tremendous success over the past few years, especially when its primary service - home delivery of groceries and other products - became a necessity for anxious and cautious customers during the pandemic. - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. They have zero customer service knowledge and deliveries are never complete as ordered. The app has a live-chat support feature that guarantees you can chat with an agent within two minutes. Youll log in to your Instacart account and then find the same three horizontal bars in the upper left corner of the screen. However, you have to reach out during the given timeline, otherwise you wont be eligible for a refund. On the right hand side youll see a link that says View Order Detail, which youll need to click. We cant deliver alcohol to visibly intoxicated persons or leave alcohol unattended. Theres a cap on the card based on the cost of the order. But like I said, they are more than generous with their policy. The problem was when Instacart allowed people to use the bots and just do whatever to get the orders done they allowed for a new group of savory shopper. If you selected an issue under Other issues, choose the specific issue. Now that things are opening up and a lot of customers have left now the shoppers that were there before or now trying to still make a living are being affected by all of that. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. Then after I cancel my order, they want to know if I want to reschedule. However, there is a small line of credit in case the Shopper needs to buy a replacement. They have zero customer service knowledge and deliveries are never complete as ordered. The delivery was scheduled for 7pm, than rescheduled to 7:45 and then to January 2 which I did not need at all. So I was trying to figure out what to do about damaged items that I felt were not damaged when I delivered them to the customer. During this time, a black large SUV arrived in the parking lot and a black male got out with bag Instacart, great concept, but a huge rip-off. ETA: Thanks y'all, I didn't know "damaged item" was even an option tbh I can't return the item to the store directly, as I have no car, the bus doesn't stop there, and I'm not about to walk an hour and a half to return an item. These were sandwiches made at the deli, wrapped in plastic wrap and on styrofoam boards. Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. In my case I'm retired and cannot live on social security. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. There are tons of reasons for you to need an Instacart refund. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. However, if its a large order with a generous tip, you may find it gets picked up a bit quicker. I will never use you again. 3. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Shoppers can only add alcohol to replace other alcoholic items. Instacart states on their website that you have to request your refund within 7 days of delivery. - an item arrived broken or in an unusable condition. Tbh if that was the case I would turn around go back to store and get another one. Well also go into how you can avoid them and what to do if youre the victim of a scam. Using bots violates Instacarts terms of service. Well of course they were I told you that before I got them. I bought some store-made pico de gallo that smelled absolutely rancid when I opened it. Some are good some were not so good. Customers arent charged for items that are out of stock or arent delivered for some other reason. I'm so sorry that happened to you. If you are fed up with the service entirely, learn how to delete your Instacart account altogether. While people may forget to cancel their free trial, Instacart Express can be canceled at any time by going to the Your Account tab in your Instacart account. Because Instacart Express is not free, the company encourages people to try a trial of the service and then choose to pay its yearly cost. Instacart delivers over-the-counter medicine for select retailers and markets. If you did, you will not be refunded, but there wont be a cancellation fee. Yes there are some dishonest customers. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. Certain order types (e.g. Customers are eligible for a refund or credit towards a future order of up to the total amount of any fees paid by the customer for the order for any of the following order issues, Instacart shall have the sole discretion to. I normally would sign in to Instacart with Google. Well, these items were damaged, not missing. Instacart shall not be required to issue a refund or credits with respect to any items purchased using coupons or other promotional credits. In some cases, the shopper can also enter your information manually. I want a refund ASAP of my original order and I want to not hear from this useless company again. When that isnt the case, the FTC has laws in placeto protect you. 1. Shoppers must deliver to recipients that are 21 or older. Read more about Brett here. The customers suck and honestly the companies suck! Instacart is one of the most popular delivery services in the United States. I tipped very well and my orders were picked up right away and shopped with real professionalism. On December 13,2022 I placed an order with Instacart the total amount was $159.14 plus a $21.51 delivery fee that was supposed to be free for that order. 100% satisfaction guarantee If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. In essence, this company is a product of satan's work, however, if you're completely desperate this is your wonderland. Seconds per item (speed): The Instacart shopper app tracks 'seconds per item,' which is the total shop time divided by the number of items. charging for services, double dipping into my bank acct and leaving charges pending, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Press J to jump to the feed. I would like all of my money back. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. Instead of requesting a refund, youll need to contact Instacart supportto figure out what can be done regarding your order. I said to her, if I didn't have funds, all of the charges totaling over $550 wouldn't have been debited. I only hope people check their bank billing and report this fraud of a company. However, a few Instacart scams can cost you money or even your job. I am not going to use this company any more for the awful service and customer support and insist on normal compensation. This happened to me. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. Damaged items. My last order for them was the Thursday before Christmas at Costco, it was slammed and their app shut down. Customers must be 21 or older to order alcohol items and provide an approved photo ID showing their birthdate at delivery. Click the 3 horizontal lines in the upper left corner and select Your Orders. It wont be in very vibrant lettering, but you should see a box that says Rate Order And Report An Issue.. If an order goes to the wrong address after youve knowingly put the correct one into the system, odds are Instacart will cooperate with you to give you a refund. Did you receive a delivery youre not completely satisfied with? and you might see a refund option instead. Refund and credit amounts vary. Most of these examples constitute Instacart fraud. Its easier than ever for you to go out there and shop on Instacart and get the refund you deserve. The total came to $257 and Instacart charged me $72 for a tip. $100 Instacart credit automatically upon approval, plus a free year of Instacart+ membership . Now youll click View Receipt to see a detailed list of what was already refunded, adjusted, or successfully delivered. So I wake to find my instacart account has been hacked and someone is shopping and having items delivered to a hotel room across the other side of the country - mind you it is a hotel room with a room number the chat history has the person talking to the shoppers and telling them to leave the items outside the hotel room. And it's safecontactless delivery is available. Refused to reverse two of the charges 4. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. How they treat there employees and refuse to pay them! If you can't advise me you will not be bringing my stuff, just say so and don't have me waiting while you keep changing the delivery date. Never again! If you have any item or order issues, please see this article . "Russell is an intelligent, compassionate, driven person that I hope I get to work with again. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. From there, tap on the order and itll show that your order is complete and hopefully have a picture of the delivery. Kroger Delivery Now redefines convenience by being the only delivery service in America that doesn't require customers to make a trade-off on selection, quality, price, or speed.Kroger Delivery Now's comprehensive offering of 25,000 items combines customer favorites with quick and easy doorstep delivery - whether they're shopping for a meal, snack, last-minute ingredient, over-the-counter . Ridester 2022 | ALL RIGHTS RESERVED. At the top youll see any refunds you may have had while the shopper was fulfilling your order and the store was out of items. . Tap the Orders icon in the bottom right corner. We spent 100 dollars on UBER. However, as long as you take the right precautions, you should be able to continue using the platform, either as a Shopper or a customer, with relative ease. I get on the phone today and the woman was so incredibly nasty and told me there was nothing that could be done. Keep Your Receipt! A special [censored] you very much. For instance, Shoppers will only pick food like fruits and vegetables in good condition. When placing an order, customers can indicate their replacement preferences. Our website is supported by our users. As with almost any online platform, there are scams on Instacart. You might need to get a refund on a whole order, a single item, or a mix of items. I have been with instacart I believe two years , I work alot and especially during the holidays, every major storm for the last 2 years and there's been several , often times 1 of 3 I the niagara falls and surrounding areas during bad weather Share your photos and videos with others to prove the truth of your words. She has the calm to handle any customer escalation with enthusiasm and commitment to maintaining . Can't Instacart check the chat logs? The biggest player in the game, McDonalds, is finally staging acomebackand putting kale on the menu.Theres a lot of change happening in the world of fast food. I paid for the groceries out of my own pocket and finally someone answered, they chewed me out for using my own funds. The shopper delivering obviously molded fruits or vegetables, cold or frozen items not kept temperature controlled to delivery, squashed baked goods are just some examples of when the shopper is at fault and a reduced rating is appropriate. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. While the company is good at refunding customers for issues, too many refunds can result in a price hike. However, some Shoppers take advantage and will add on additional items that werent ordered. After a few particularly bad shoppers I switched to curbside (my HEB uses their own hourly employees to shop and stage orders placed through their app). 1. While there isnt much you can do to prevent bots, the company claims to be cracking down on bots. Press question mark to learn the rest of the keyboard shortcuts. The original amount of 92.36 remains on my debit card which means that the original delivery amount was charged when items were missing in the redelivery. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. They wont purchase anything that looks like it may be damaged. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. billing should be reduced to reflect the items not delivered in the redilivery. If you see bot apps advertised on sites like Instagram, you can block them and report them there. Get Marilu's Turkey Gravy delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup.

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