The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. London . More. crawley borough council housing. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . Care advice Finance advice HousingCare library EAC news Glossary FAQs. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Email *. The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn . 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 Under the Freedom of Information Act, please can you supply the following information: 1. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Thank you so much. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. E14 9GE These may subsequently be treated as a complaint if we dont deal with the original request. The relevant Head of Service will undertake the review and respond within 20 working days. While repairs may fall under the developer 's guarantee during the . Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. The council should repair any damage caused by maintenance or building work. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Find housing . If you are a tenant, please report your non-emergency repairs online. More details are in our Complaints policy. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. Please use our online form to request a. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . To make sure your home is a good working order, we plan buildingmaintenance. This contract is for the payment solution for a range of goods and services with multiple providers. If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. All rights reserved. Where the loan offered is not enough to cover the full cost of the work, you would need to fund the rest. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. Report an empty property. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. Exchange Tower Report a repair online for your home. We will attend within 4 hours to make the situation safe. The money owed will be recovered whenever the property is sold in the future. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Some sports groups will even include you in their meetings to discuss progress and what they want to achieve which is great. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. We will take firm action against anyone who does not allow access for this. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. You have accepted additional cookies. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. About Us; Staff; Camps; Scuba. The council should repair any damage caused by maintenance or building work. Corporate purchasing card services for the London Ambulance Service. Services available to private rental tenants in Crawley, including grants and loans. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury solicitors would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. You can request it through your 'My Housing Tenancy' online account. Damp, mould and condensation are common problems all year round but can be a lot worse in winter. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Our aim is to sort as many complaints as possible at the first point of contact. Necessary cookies are absolutely essential for the website to function properly. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. Volunteers across Brent have teamed up to launch Queen Elizabeth II Platinum Jubilee Forest, becoming the boroughs first ever Miyawaki Forest of 650 trees at the heart of King Edwards VII Park. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Get premium, high resolution news photos at Getty Images If your complaint is about one or more of our elected councillors, please visit our Code of Conduct page which will guide you through the process. For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. For further information and guidance see Bogus callers and phone fraudsters. Request a repair to council property. Wates Living Space has launched a new service to help social landlords to prepare their housing stock to meet zero carbon obligations. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. But opting out of some of these cookies may have an effect on your browsing experience. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. Under certain circumstances, we may do repairs under our special repairs for vulnerable tenants. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. Thank you for your patience. The council provides appointments for non-emergency/non-urgent housing repairs. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Thank you for your patience. Well send you a link to a feedback form. Coventry The cooperative is reducing the supply of hot water due to. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Information about ourAnnual Gas Safety check and how to maintain your central heating. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. Council tenants. All repairs should be reported to Crawley Repairs Team and not your housing officer. Resources for buying a home. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. They don't deal with repairs or anti-social behaviour issues. A fee will be included to meet the cost of registering the charge against the property. Your council must find you somewhere to live while work is carried out and pay for the cost of this. Special circumstances for accepting a review after 1 month has passed may be considered. This is often referred to as filing a compensation claim for despair against a housing association landlord. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. a missed waste collection or reporting problems like flytipping or litter.) Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. You also have the option to opt-out of these cookies. This is a True/False flag set by the cookie. Homelessness prevention work. Residents in Cricklewood have benefited from a major volunteering project to transform a community garden as part of an investment in housing maintenance across the borough with Wates Living Space. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. London Wates Living Space, a leader in the delivery of strategic asset management solutions for local authorities and housing associations, has been appointed by Lambeth Borough Council to provide repairs and void works on the council's new 200m borough-wide housing repairs and maintenance contract. Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. We will give you at least 24 hours notice, except in an emergency. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. There are another 15 similar residential tower blocks around the borough. Living in a state of disrepair can have very serious effects on your health and wellbeing. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. Crawley Homes has implemented a new housing IT system. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. List First. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. . We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Wates Living Space commits to supporting the environment by inviting sustainable technology suppliers to pitch for involvement in a green supply chain. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. These cookies do not store any personal information. Next . For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Wates reveals the extent of its positive contributions to Birmingham as they its contract extends to deliver housing repairs and maintenance across the city. 2. We also use third-party cookies that help us analyze and understand how you use this website. Leaseholders and Freeholders . Fire safety All properties should have fire alarms fitted and serviced regularly. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Here at the council we have a thought process to ensure we get the best possible deal for both the organisation and our residents. We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. Office 3750 YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. This site is powered by Granicus. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Our approach. *Contract type: * See about the role. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. Wates Living Space has been appointed to the Tower Hamlets Homes Block Refurbishment framework, a four-year pipeline of housing refurbishment works in East London. We also use third-party cookies that help us analyze and understand how you use this website. If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. Content and site Copyright Crawley Borough Council 2020. Introductory tenants are usually limited to minor improvements like redecorating inside. Home. Dealing with a complaint is usually a straightforward process. Call-off contract under t. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. Crawley Borough Council has considered your request and decided not to provide you with this information. Housing Department Crawley Borough Council - Housing Options Service Services offered. Search forforms on myCrawley to request services or report a problem. Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. The following should be maintained and repaired if necessary by the council, otherwise, they could be liable to pay you council house disrepair compensation for any damage caused: Regardless of whether the council use independent contractors to carry out maintenance and repairs, or whether they use their own contractors, they have a duty to ensure that they carry out any works necessary to maintain safe living properties for their tenants.