5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Immediately Call Emergency Services. Sound the horn, roll down your window and call for help. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. They have been hanging very low for over a year. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Press 0 a lot. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. I called on 7/20/21 to report this issue and no-one has been to fix the wires. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Cookie Notice how do i report a downed comcast line? - perfumexo.com Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Performance & security by Cloudflare. Click the Check for Issues button. The channel and its live streaming world news is available . Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Your IP: Help and Support Topic | Comcast Business Support Say "No account." How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Click Continue. Can you direct message us your name and address, please? We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. I suspect it's an old wire). Step 1: Inquiry. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . I called 800-288-2020 and was told to call Risk Management at 800-894-0374. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Thanks. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. I have called multiple times but I don't have an account so it won't let me through to talk to someone. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. I am a bot, and this action was performed automatically. Discussion. ARA - Utility Regulation - Houston How to report a down or damaged CenturyLink line. I think it may be the original phone line. Include the words "Firewall Investigation" in the subject line. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Type your message in the text area near the bottom of the window. See how you can save when you add Comcast Business Mobile or add a new line. This post was marked as closed. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. came out and verified that it isn't live. I really appreciate you being a member of the Comcast Family! I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! If you are experiencing problems with Comcast Xfinity, please submit a report below. Our community is your official source on Reddit for help with Xfinity services. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone How much notice do you need to give Comcast to cancel? Sky News - Wikipedia Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Let us give you a call as soon as an agent is available. Service Status Center | Comcast Business A drop-down list appears. To qualify for the credit, customers must: 1. Downed/hanging electrical wires - who to report to? | Universal Hub With our new Xfinity support chat, you do not need to input the name of a person. Cookie Notice You can report an issue by going to the Xfinity Status Center. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Dial 333 to get connected to a customer service representative. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Just select Xfinity support and you will be able to speak with the next available specialist. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. 1 6 It's infuriating. Youve reached the best place and perfect person to help with virtually all of your account needs! Contact Us | Comcast Business Support Responsible . I am a bot, and this action was performed automatically. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. There may be a 60 day notice cancellation fee for your service. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. 3.) A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Usually 911 dispatch has unlisted numbers for utilities. We ask for direct messages because we can't post personal information in public. For immediate assistance, check out the Xfinity Assistant. I hate to hear this has been your experience and would love to investigate this for you! What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Verizon Customer Service - Contact Us | Verizon Help Center and Support Thanks! If the center conductor of the cable is solid copper, it carries it quite well. For your safety, do not touch or move the downed line. It has been severed months ago and left hanging. How do I report a downed line in as few steps possible The ground around your car may be energized. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. to Call your mayor's office. It's in front of my yard, and it goes across the street. We have made changes to keep employees safe so response and call times may be longer than usual. When should we expect this to be corrected? Two delivery trucks have had close calls recently. This website is using a security service to protect itself from online attacks. An official employee, such as myself or whoever is first available, will respond. Enter another ZIP to see info from a different area. How to stay in touch with Verizon during an emergency To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Provide your account info and say, Line is down., Dont have AT&T service? Id give them a ring. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. I would like to report down wires in my back yard for the second time. Report it as a hazard to your local PD, maybe they have a better contact. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Contact Comcast and let them know of the down landline problem. . Comcast Xfinity Outage Map Is The Service Down? 1. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. How to File a Complaint Against Comcast - Your Options - FairShake If the IP address resides on the Comcast network. The tree and the cable are both on the grass verge next to my property. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Don't touch anything or anyone in contact with a downed power line. Report Issues with Your Xfinity Services - Xfinity Support Wires down in your yard: Who is responsible? - ABC27 Thanks. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Search accounts based on account number, or chat online. I am a bot, and this action was performed automatically. There appears to be no other way to contact comcast/xfinity. Internet Security with Xfinity - Report Abuse I need someone to come out and fix it. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? The tree and the cable are both on the grass verge next to my property. You may have to enter a lot of personal information to get connected, including your ZIP code. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Thanks! up. Select Restart Modem to begin troubleshooting. I have a downed wire in the middle of the street. Report or View Outages; Other Contacts; General, Business, Landlord, . Don't worry, we'll never do that as it might cut into our profits for the quarter. Eastand Royal - Vice President of Customer Experience - LinkedIn Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. In the top right corner, you'll see a little chat icon near the bell icon. Tips in case of an outage What if my power is out? Emails sent with an attachment cannot be processed. DO NOT TOUCH downed lines or anything they are touching. Should you experience further issues, please create a new post. We have made changes to keep employees safe so response and call times may be longer than usual. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Warn others to stay away. Get in touch with Comcast Business. We have made changes to keep employees safe so response and call times may be longer than usual. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Xfinity Customer Service - Contact Us Question: Does Comcast Hve To Repair A Cut Cable Line I have a downed line in my front yard. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. No worries, Our team can definitely help right here! I am at a loss. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Find an Xfinity Location Check the status and hours of locations near you. It may be used in setting the FCC's priorities for regulating companies like Comcast. Genius. However, its critical not to cut into a power line, as you know. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Make sure you are signed in with your Xfinity credentials. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Report downed power lines at 713-207-2222. That's not what we want to see! .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Thank you! Choose the option that best describes your situation. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Rod Furlan is a crook and Thief and should be held accountable. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Who removes tree branches resting on utility cables in easement? and our The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. We truly appreciate you taking the time to reach out to let us know about a downed wire. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Then it thanks me for signing in. Can you please send us a Modmail message with your first and last name and full address? How do I report a downed telephone line? Please help before someone gets hurt. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Talk to Us. ASA, ABA, Adherence). Press Enter to send it. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. It's not the power line and I don't think it's the regular cable either because there's no service outage. I can't get into my property because the line is blocking the drive way. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. How do I report down a cable line? Comcast Xfinity Outage Map. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Like. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Report unburied cables, exposed wires, or downed lines - AT&T How do I report a downed telephone line? | AT&T Community Forums Report an issue Select Chat. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Downed Wires | Baltimore Gas and Electric Company The easement at my back property line has poles with electric and utility lines. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast First Call 9-1-1. Press Enter to send it. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. This post was marked as solved. Call us anytime at. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Cloudflare Ray ID: 7a2ad44e3df86ef8 Report Downed cable line | Xfinity Community Forum Reddit and its partners use cookies and similar technologies to provide you with a better experience. Report an Issue - Xfinity Support Scroll down and select Manage Internet. An official employee, such as myself or whoever is first available, will respond. How to Reach a Real Person at Comcast/Xfinity. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. . Reddit and its partners use cookies and similar technologies to provide you with a better experience. For more information, please see our Call 911, which will get the FD out to asses the wire (s). What to do if you see a downed power line - Pacific Gas and Electric To confirm, are the wires in question still low-hanging by chance? Jacksonville, Florida Area. Contact Us - Customer Support | DISH It is to be expected when weather conditions are severe. X | `>`. Sky News is a British free-to-air television news channel and organisation. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. It's a hazard to pedestrians and vehicles! A drop-down list appears. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Press question mark to learn the rest of the keyboard shortcuts. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . We've had a downed wire touching our building for about two months at this point. Voting closed 14. . I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. I am an Official Xfinity Employee. Reporting A Downed Dangerous Pole | AT&T Community Forums Click Continue. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Xfinity Outages | CableTV.com Our team can assist with getting those downed wires raised. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Then it tells me it can help me better if I sign in. Woman battles Comcast over downed line - WSAZ You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Call 800.288.2020 . In order to get started can you please send me a Modmail message with your full name and service address? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A drop-down list appears. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England.

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